USER RENTAL AGREEMENT
THIS DOCUMENT IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT
FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER
AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS/RECORDS IN
VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000 AND DOES
NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS DOCUMENT IS A LEGALLY BINDING DOCUMENT THAT WILL BE EFFECTIVE UPON YOUR
ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM OR BY MEANS
OF AN ELECTRONIC RECORD) AND WILL GOVERN TERMS AND CONDITIONS (“TERMS”) FOR
AVAILING YULU SERVICES OFFERED THROUGH WEBSITE/ MOBILE APPLICATION UNDER THE
NAME AND STYLE OF ‘YULU’ (“APPLICATION”).
Last Updated on May 1 2023.
PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS
AND CONDITIONS FOR YOUR USE OF THE YULU SERVICES. IF YOU DO NOT AGREE WITH
THESE TERMS, THEN PLEASE DO NOT USE THE APPLICATION OR AVAIL ANY YULU SERVICES
BEING OFFERED THROUGH THE APPLICATION.
In order to use the Yulu Services, you must first agree to the Terms. You can accept the Terms by:
(i) Clicking to accept or agree to the Terms, where it is made available to You by Yulu through the
Application for any particular Yulu Service; or
(ii) Actually, using the Yulu Services. In this case, You understand and agree that Yulu will treat Your use of
the Yulu Services as acceptance of the Terms from that point onwards.
YULU USER AGREEMENT
The bookings and use of Vehicles availed by You from Us and incidental services are governed by the following
Terms as set forth herein (“User Agreement” or “Agreement”).
This User Agreement is between Yulu Bikes Private Ltd., a company incorporated under the Companies Act,
2013 and having its registered office at Villa 119, Adarsh Palm Retreat, Outer Ring Road, Devarabeesanahalli,
Bangalore —560103 (hereinafter referred to as “Yulu” or “Company” or “We” or “Us” or “Our”, which
expression unless the context may otherwise require to include its successors, liquidators and assigns) and the
guest user or registered users of Application, who is a natural or a legal person and avails any Vehicle on
rent/hire (hereinafter referred to as “User” or “Rider” or “You” or “Your” or “Yourself”). Under the Terms and
in consideration of Your use of any of the Yulu Services (more specifically defined below) provided by Yulu,
You will have to abide by all terms and conditions in this Agreement, as applicable.
1. GENERAL:
This Application is only available for individuals who desire to take a Vehicle on rent/ hire. Your use of the
Application and Yulu Services are governed by this Agreement as applicable including other applicable policies
which are incorporated herein by way of reference. If You use or transact on the Application, then You shall be
subject to the policies that are applicable for such use or transaction. It is hereby clarified that by mere use of the
Application, You shall be contracting with Yulu and this Agreement as applicable shall constitute Your binding
obligations, with Yulu.
We reserve the right, at Our discretion, to change or modify the terms of this User Agreement. You agree that
the updated Terms shall be effective from the date of publication of the same on the Application. It shall be your
responsibility to periodically check for any changes to the Terms, on the Application. We may require You to
provide Your consent to the updated Terms in a specified manner before any further use of the
website/Application and the Yulu Services. If no such separate consent is sought, then Your continued use of the
website/ Application will constitute Your acceptance of such changes. You may decline such changes by
discontinuing Your trips/bookings or Yulu Services, as the case may be, under this Agreement.
In the event of any conflict between this Agreement and any other document with respect to Yulu’s other
programmes, these Terms (set out in this Agreement) shall govern, except otherwise set forth by Yulu in writing.
Please CAREFULLY READ all the Terms before entering into this Agreement. Here is a list of some of the
Terms that Yulu wants to bring to Your notice in the event You are on a smartphone or other electronic device
with a small screen. Capitalized terms have the meanings given to them wherever defined in this Agreement.
On completion of Your ride, the Vehicle must be locked and parked at the respective designated Yulu Zone in
compliance with the applicable laws. If the Vehicle is not locked and/or parked at Yulu Zone, then the trip will
continue and You will continue to be charged. Yulu holds the right to end your ride and charge incidental
charges as mentioned in the Application.
You must follow all traffic laws, e.g., any cycling lane laws in Your area, and electric vehicle regulations in Your
area; and Yulu shall not be liable for breach of any such laws and regulations by You while riding the Vehicle or
availing Yulu Services. In case of violation of traffic laws, Yulu may however charge a penalty on You as per the
rates specified in the Application.
If there is damage or malfunction in the Vehicle, then you must immediately report it to Yulu via the support
feature on the Application or e-mail at support@yulu.bike.
Yulu clearly agrees to let, and You clearly agree to take on, rental of the Vehicle subject to these Terms. Unless
otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in
Indian Rupees.
2. DEFINITIONS
“Booking Period” means the specific period for which the User has made the booking for the usage of the
Vehicle against the applicable fees, pursuant to the Terms.
“Long Term Rental” means renting the Vehicles on a long-term basis for a maximum period of 60 days.
However, in no case, the total duration of Your rental period (including the extension) shall exceed 90 days.
“Vehicles” means the self-drive vehicle on the Application for rent/ hire, which is reserved by the User for a
specific period, as per the Terms of this Agreement and shall include (i) bike share smart bicycles (“Bike” or
“Yulu Move”), (ii) lightweight smart electric scooters (“Yulu Miracle”), (iii) smart dockless electrical vehicle
for easier and safer deliveries (“Yulu DEX”) (collectively Yulu Move, Yulu Miracle and Yulu DEX shall be
referred as the “Vehicle(s)”).
“Yulu Services” provided by Yulu are composed of the following:
(i) Vehicles rented by the User;
(ii) Vehicles parking locations (“Yulu Zones”) which may be the same or different; and
(iii) All other related equipment, personnel, charging stations for Vehicles, Application, website, and
information provided or made available by Yulu.
“Yulu Territories” means streets, bike lanes, and bike paths.
3. GENERAL RENTAL AND USE OF VEHICLES:
3.1 Rider is Sole User
Yulu and the Rider are the only parties to this Agreement. The Rider is the sole renter and is solely responsible
for compliance with all the Terms contained herein. The Rider understands that when the Rider activates a
Vehicle from the location, the Vehicle must be used only by the Rider. The Rider must not allow others to use a
Vehicle that the Rider has activated from the location.
3.2 Rider’s minimum age
The Rider must be at least 16 years of age to ride a Yulu Miracle, 16 years of age to ride a Yulu DEX and at least
13 years of age to ride a Yulu Move but only under the supervision of the minor’s (Rider’s) parent or a legal
guardian (“Permitted Age of Use”). Operation and use of Vehicles by a person who is below the Permitted Age
of Use is expressly prohibited under this Agreement. If the Rider does not comply with the Terms as mentioned
herein, then he/she will be levied with incidental charges and Yulu shall not be liable for breach of any
applicable laws and regulations by the Rider.
To the extent that the Rider is of the Permitted Age of Use but under the age of 18 years, such Rider’s parents or
legal guardian as per the applicable laws (“Guardian”) hereby represent that the Rider is availing Yulu Services
with the consent and under supervision of such Rider’s Guardian. The Guardian hereby agrees to adhere, and to
ensure that the Rider shall adhere to the terms of this Agreement.
3.3 Rider is an Experienced Vehicle Operator
The Rider denotes and certifies that he/she is familiar with the operation of the Vehicle and is reasonably
competent and physically fit to ride the Vehicle. By choosing to ride a Vehicle, the Rider assumes all
responsibilities and risks for any injuries or medical conditions. You are responsible for deciding whether
conditions, including rain, storms, or man-made situations, make it dangerous to operate a Vehicle. The Rider is
advised to adjust his/her riding behaviour to suit the weather and traffic conditions.
3.4 Vehicle is the Exclusive Property of Yulu
The Rider agrees that the Vehicle and any Yulu equipment attached to the Vehicle, at all times, remain the
exclusive property of Yulu. The Rider must not disassemble, modify, repair, or deface a Vehicle, any part of a
Vehicle, or other Yulu equipment in any way. The Rider must not write on, peel, modify or damage any sticker
on a Vehicle in any way. The Rider must not use a Vehicle or other Yulu equipment for any advertising or
similar commercial purpose.
The Rider shall neither be the purchaser nor the owner of the Vehicle, at any time and for any purposes. Only
Yulu shall have the sole rights to transfer any right, interest or title vested in any Vehicle by way of pledge,
hypothecation, charge, lien, or sale.
The Rider will not connect with owners of the Vehicle for the purpose of rent/ hire of the Vehicle other than
through the Application in the manner set forth in it, and Yulu shall have no responsibility or liability in case of
any offline transactions consummated by you.
3.5 Vehicle Operating Hours and Vehicle Availability
The Rider agrees and acknowledges that the Vehicles are available 24 hours a day, 7 days a week, 365 days a
year, except in the case of a Force Majeure Event. Vehicles must be rented within the maximum rental time
limits set forth below. The number of Vehicles is limited, and Vehicle availability is never guaranteed and Yulu
shall not, at any time, be liable for the non-availability of Vehicles.
3.6 Vehicle May be Used and/or Operated only in Yulu Territories and Yulu Zones
The Rider agrees to only use, operate and/or ride the Vehicle in Yulu Territories and Yulu Zones. The Rider
agrees to end the ride only at Yulu Zones. If the Rider does not comply with the Terms, he/she will be penalized.
3.7 Rider Must Follow Laws Regarding the Use and/or Operation of Vehicle
The Rider agrees to follow and shall be responsible for compliance with all laws relating to the use, riding
and/or operation of the Vehicle, including all state and city laws and the rules and regulations pertaining to
bicycles/electric scooters in the area where he/she is operating the Vehicle.
3.8 Prohibited Acts
The Rider agrees to the following:
(i) You must not ride a Vehicle while carrying any briefcase or other items if it hinders Your ability to
operate the Vehicle safely.
(ii) While riding a Vehicle, You must not use any cellular telephone, text messaging device, portable music
player, or any other device that may distract You from safely riding the Vehicle.
(iii) You must not use a Vehicle while under the influence of any alcohol, drugs, medication, or other
substance that may harm Your ability to operate a Vehicle safely. A limit of 0.0% ABV is applicable.
(iv) You must only use locking mechanisms provided by Yulu. You must not add another lock to the
Vehicle or lock the Vehicle to anything.
(v) The Vehicle must be parked at Yulu Zones at the end of Your ride. The Vehicle must never be
parked/left on private property or in a locked area or any other non-public space.
(vi) You must not carry a second person or child on the Vehicle.
(vii) You must not use a Vehicle for transporting flammable, poisonous or otherwise hazardous substances
for other than legally permissible household use or in amounts greater than as may be permissible
under the applicable laws.
(viii) You shall not use the Vehicle in the carrying out of any crime or any other illegal or unlawful activity.
(ix) You shall not use the Vehicle in any manner which may be imprudent, negligent, or abusive and may
constitute to abnormal use of the Vehicle.
(x) You shall not carry out any kind of activity which will affect the normal conditions of the Vehicle.
(xi) You must ensure the safety of the Vehicle at all times till the time Vehicle is with you.
(xii) You shall not use the Vehicle for any speed race or competition.
(xiii) You shall not use the Vehicle for undertaking any rallies or protests of any nature.
The foregoing examples are not intended to be an exhaustive list. Any unreasonable, unwarranted, illegal,
unethical, or inappropriate use of the Vehicle, as determined by Yulu in its sole discretion, shall be deemed to be
a violation of these Terms. Yulu may report to the authorities any use of the Vehicle or other activities that are in
violation of local, state, and/or central law or violation of these Terms.
3.9 Vehicle is Intended for Only Limited Types of Uses
The Rider agrees that he/she will not use the Vehicle for racing, stunt or trick or mountain riding. The Rider
agrees that he/she will not operate and/or use the Vehicle on unpaved roads, through water (beyond normal
urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. The Rider agrees that
he/she will not use the Vehicle for hire or reward, nor use it in violation of any law, ordinance or regulation. The
Rider agrees and undertakes that he/she will not use the Vehicle for carrying out any crime or any other illegal
or unlawful activity. The Rider agrees that he/she will not park the Vehicle on unpaved roads, through water
(beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others.
3.10 Weight and Cargo Limits
The Rider accepts that the front carrier/basket and the back basket of the Yulu Move is intended for light goods
only, and that he/she will not carry people or animals anywhere on the bicycle.
The Rider agrees to always adhere to the weight and cargo limits for Vehicles as set out below:
(i) You must not exceed the maximum weight limit of 120 kilograms while using Yulu Move or the
maximum weight limit of 5 kilograms while using the cargo carrier/basket in the Yulu Move.
(ii) You must not exceed the maximum weight limit of 90 kilograms while using Yulu Miracle.
(iii) You must not exceed the maximum weight limit of 90 kilograms while using Yulu DEX.
3.11 No Tampering
You must not tamper with, attempt to gain unauthorized access using, or otherwise use the Vehicle or other Yulu
equipment other than for purposes of using a Vehicle pursuant to this Agreement.
3.12 Reporting of Damage or Crashes
The Rider must report any accident, crash, damage, personal injury, stolen or lost Vehicle, to Yulu as soon as
possible. If a crash involves personal injury, property damage, or a stolen Vehicle, the Rider shall file a report
with the local police department within 24 hours. The Rider agrees that he/she is responsible and liable for any
misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and
expenses, attorney’s fees, judgments, suits or disbursements of any kind or nature whatsoever related to a
damaged, stolen, or lost Vehicle.
3.13 Rider Responsibility for Vehicle Use and Damage
The Rider agrees to return the Vehicle to Yulu in the same condition in which it was rented. The Rider will not
be responsible for normal wear and tear; however, the Rider shall be liable to indemnify Yulu for any damages
or loss to the Vehicle or loss of use of the Vehicle on account of misuse of the Vehicle by the Rider. The Rider
also represents and warrants that the Rider shall not allow any person who is not a User to drive the Vehicle.
Yulu Miracle and Yulu DEX require periodic charging of their batteries in order to operate. The Rider agrees to
use and operate Yulu Miracle and Yulu DEX safely and prudently in light of it being electric powered and all of
the limitations and requirements associated therewith.
The maximum speed limit of the Vehicle is 25 km/hr and wearing a helmet during the ride is not mandatory. A
RTO registration tag is also not required for the Vehicle.
Notwithstanding anything to the contrary contained under this Agreement, any damage caused to Vehicle due to
the Rider’s wilful misconduct or gross negligence and/or theft of the Vehicle, during such time when the Vehicle
is not in motion/or in motion, will attract charges/fees as per Our sole discretion.
You may be held liable for losses incurred by Yulu due to authorized or unauthorized use of Your account as a
result of your failure in keeping Your account information secure and confidential. If you allow a third party to
use Your registration or Vehicle, then You will be responsible for any and all use and/or misuse of the Yulu
Services.
It shall be the responsibility of the Rider to pick up the selected Vehicle and return it secured, clean, and in good
working order, at the Yulu Zone, by no later than the end time of the Booking Period.
If You have taken Yulu Miracle and Yulu DEX for Long Term Rental, then You are responsible for ensuring that
the Vehicle is stored safely and securely.
3.14 Charge Power of the Vehicle
The Rider understands and agrees that the level of charge power remaining in the Vehicle will decrease with the
use of the Vehicle (over both time and distance), and as the level of charge power of the Vehicle decreases, the
speed and other operational capabilities of the Vehicle may decrease (or cease in their entirety). The level of
charging power in the Vehicle at the time the Rider initiates the rental or operation of the Vehicle is not
guaranteed and will vary with each rental use. The rate of loss of charging power during the use of the Vehicle is
not guaranteed and will vary based on the Vehicle, road conditions, weather conditions, and other factors. It is
the Rider’s responsibility to check the level of charge power in the Vehicle and to ensure that it is adequate
before initiating the operation of the Vehicle. The distance and/or time that the Rider may operate the Vehicle
before it loses charging power is never guaranteed. The Vehicle may run out of charging power and cease to
operate at any time during the Rider’s rental of the Vehicle, including before reaching Your desired destination.
Yulu is not liable if the Vehicle runs out of charging power and cease to operate at any time during Your rental
of the Vehicle, including before reaching Your desired destination.
3.15 Charging of Vehicle
If the Vehicle runs out of charging power during a rental, the Rider shall conclude the ride in compliance with
all Terms. The Rider must immediately report this to Yulu via the support feature on the Application or e-mail
at support@yulu.bike.
The Riders, who have taken Yulu Miracle and Yulu DEX for Long Term Rental can visit designated customer
facing swapping stations and get the batteries of the Vehicle swapped. Yulu will charge the Rider the amount of
the fees as described on the Application. Yulu will put in its best efforts to make charged batteries available at
charging locations at all times. However, Yulu does not guarantee such availability at all times.
3.16 Booking Yulu Vehicles and Ending the Ride
The User hereby agrees and acknowledges that reservation is a pre-requisite for all potential Bookings. The User
shall reserve a Vehicle in advance of use on the Application following the steps on the Application and will be
billed for usage fees at the time of reservation/end of the ride.
(i) The indicative steps for reserving a Vehicle on the Application are:
(a) For quick rides:
1. Sign up on the Application;
2. Locate a Yulu Zone near you;
3. Select ‘Quick Ride’ as the service;
4. Pay the security deposit & minimum recharge amount to unlock a Vehicle; and
5. Scan & unlock the Vehicle at the Yulu Zone.
(b) For rentals:
1. Sign up on the mobile Application;
2. Locate a Yulu Zone near you;
3. Select ‘Rentals’ as the Service and click on ‘Rent now’ to view plans;
4. Select a Vehicle and the duration to pay;
5. Choose the preferred mode and make payment to purchase plan; and
6. Scan & Unlock the Vehicle at the Yulu Zone.
(i) Upon completion of the reservation of the Vehicle, Yulu shall at its discretion and on basis of the
availability of the Vehicle, confirm such reservation and the same shall be reflected on the Application
by way of notification (“Booking”).
(ii) Yulu reserves the right to cancel any such Bookings due to the unavailability of the Vehicle or in any
other circumstances.
(iii) In order to end the ride, the Rider must check for the nearest Yulu Zone on the Application. The Rider
needs to park the Vehicle at the Yulu Zone and manually lock the Vehicle and then click on the end
button on the Application to successfully end the ride.
3.17 Compliance with Laws.
You are in compliance with all the laws and regulations in the country in which You live when You access and
use the Yulu Services. You agree to use Yulu Services only in compliance with these Terms and the applicable
laws, and in a manner that does not violate Our legal rights or those of any third party(ies).
4. PAYMENT AND FEES
4.1 Fees
The Rider may use the Vehicle on a pay-per-ride basis or otherwise in accordance with the saver plans described
on the Application. In each case, fees and other charges may be subject to applicable taxes and other local
government charges, which may be charged and collected by Yulu. Yulu will charge the Rider’s wallet or other
agreed payment methods, the amount of the fees as described in this Agreement.
4.2 Promo Codes
Promo codes (discounts) are one-time offers and can only be redeemed via Application. Only one promo code
will be applied to a single ride. Yulu reserves the right to modify or cancel discounts at any time. Discounts are
limited to one per User and account and may not be combined with other offers. Discounts are non-transferable
and shall not be resold.
4.3 Maximum Rental Time
The maximum rental time is 24 hours. The Rider agrees that the Rider will deactivate the Vehicle rental within
24 hours of the time that rental of the Vehicle commenced. The Rider may then rent the Vehicle again. The
Rider agrees that he/she is solely responsible for being aware of any elapsed time related to the timely locking of
the Vehicle. The Rider will be charged as per the maximum rate of the tariff card on the Application. If the
Vehicles are not returned at the Yulu Zone as specified by Yulu, then the Rider will be liable for an incidental fee
of up to INR 1,000. If a Vehicle is damaged, lost or stolen while it has been rented by the Rider, the Rider’s
security deposit will be forfeited and a police report may be filed against the Rider.
4.4 Security Deposit and Yulu Money account balance
The Rider shall deposit the amount for the security deposit as mentioned in the tariff card on the Application and
the amount on top of the security deposit may be added by the Rider to the wallet on the Application (the wallet,
the “Yulu Wallet” and the money deposited, the “Yulu Money”) which will be available to be applied for
Vehicle ride charges. The Rider can also use other payment options provided on the Application before using the
Yulu Services. The Rider authorizes Yulu to deduct Vehicle rent charges, any incidental charges, and taxes from
the Yulu Wallet. The Rider can dispute any charges by presenting all necessary information within 10 days from
the end of the month in which such amount was charged. The security deposit is refundable after adjusting the
negative balance.
No cash refund will be provided for any balance amount in the Yulu Wallet or for any promotional balance
including in the form of e-cash or active saver packs.
For the amount deposited in the Yulu Wallet shall lapse on the expiry of 365 days from the date of such deposit
of the relevant amount (“Outstanding Balance”).
4.5 Pick-Up Fees
If the Rider is unable to return a Vehicle to a Yulu Zone, then the Rider may request that the Vehicle be picked
up by Yulu staff, Yulu, at its sole discretion, may choose to charge the Rider a pick-up fee as per the tariff card
on the Application. If any Vehicle accessed under the Rider’s account is abandoned without providing any
notice, then the Rider will be responsible for all ride charges until the Vehicle is recovered and deactivated, plus
a service charge (currently, a maximum of INR 1,000) to recover the Vehicle. Fees are subject to change.
5. RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; AND ASSUMPTION OF RISK
5.1 Releases
“Claims” means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action
(including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, charges,
incidental charges, contracts, promises, costs, expenses (including attorneys’ fees, whether incurred at trial, on
appeal, or otherwise), damages (including consequential, compensatory, or punitive damages), or losses
(whether known, unknown, asserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the
Yulu Services, including any of the Vehicles, equipment or related information, or (b) the Rider’s use of any of
the foregoing. “Released Persons” means, collectively (i) Yulu and all of its owners, directors, managers,
affiliates, employees, consultants, agents, representatives, successors, and assigns, and (ii) every sponsor of any
of the Yulu Services and all of the sponsor’s owners, officers, directors, affiliates, employees, agents,
representatives, successors, and assigns. In exchange for the Rider being allowed to use any of the Yulu
Services, Vehicles, and other equipment or related information provided by Yulu, the Rider (acting for the Rider
and for all of the Rider’s family, heirs, agents, affiliates, representatives, successors, and assigns) do hereby fully
and forever release and discharge all Released Persons for all Claims that Rider has or may have against any
Released Person, except for Claims caused by the Released Person’s gross negligence or willful misconduct.
Such releases are intended to be general and complete releases of all Claims. The Released Persons may plead
such releases as a complete and sufficient defence to any Claim, as intended third-party beneficiaries of such
releases. The Rider expressly agrees to indemnify, release and hold harmless the Released Persons from all
liability for any such property loss or damage, personal injury, or loss of life, whether caused by the sole or
partial negligence of Yulu and/or the negligence of others, whether based upon breach of contract, breach of
warranty, active or passive negligence or any other legal theory, in consideration for using and/or operating the
Vehicle.
5.2 Disclaimers
YOU DO HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE YULU
SERVICES, VEHICLES OF YULU, OR RELATED EQUIPMENT IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH RESPECT TO YOUR USE OF ANY OF
THE YULU SERVICES, VEHICLES, YULU, OR RELATED EQUIPMENT, YULU AND ALL OTHER
RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ALL OF THE YULU SERVICES, VEHICLES, AND RELATED EQUIPMENT ARE PROVIDED ‘AS IS’
AND ‘AS AVAILABLE’ (AND YOU RELY ON THEM SOLELY AT YOUR OWN RISK).
YULU AND ALL OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THAT ANY OF
THE YULU SERVICES, VEHICLES, OR RELATED EQUIPMENT WILL BE IN GOOD REPAIR OR
ERROR-FREE, AND DELAYS, OMISSIONS, INTERRUPTIONS, OR INACCURACIES COULD EXIST
WITH RESPECT TO ANY OF THE YULU SERVICES OR RELATED EQUIPMENT.
5.3 Limited Liability
THE RIDER DOES HEREBY ACKNOWLEDGE AND AGREE THAT, EXCEPT AS MAY OTHERWISE BE
LIMITED BY LAW, YULU AND ALL OTHER RELEASED PERSONS ARE NOT RESPONSIBLE OR
LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK,
DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) THE RIDER’S USE OF, OR
INABILITY TO USE, ANY OF THE YULU SERVICES, VEHICLES, OR RELATED INFORMATION, (C)
THE RIDER’S BREACH OF THIS AGREEMENT OR THE RIDER’S VIOLATION OF ANY LAW, (D) ANY
NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION BY THE RIDER,(E) THE RIDER’S
FAILURE TO WEAR A HELMET WHILE USING A VEHICLE, OR (F) ANY NEGLIGENCE,
MISCONDUCT, OR OTHER ACTION OR INACTION OF ANY THIRD PARTY.
THE RIDER DOES HEREBY WAIVE ALL CLAIMS WITH RESPECT TO ANY OF THE FOREGOING,
INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR
OTHER GROUNDS, EVEN IF YULU OR ANY OF THE OTHER RELEASED PERSONS HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.
THE TOTAL LIABILITY OF YULU AND ALL OTHER RELEASED PERSONS FOR ALL CLAIMS,
INCLUDING THOSE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR
OTHER GROUNDS, IS LIMITED TO THE SUM OF INR 10,000.
SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED
WARRANTIES; AND, IF ANY OF THOSE LAWS APPLY TO THE RIDER, THEN SOME OR ALL OF THE
ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO THE RIDER, AND
THE RIDER MIGHT HAVE ADDITIONAL RIGHTS.
YULU CLEANS AND SANITIZES ITS VEHICLES AT A REGULAR FREQUENCY. SANITISATION IS
DONE USING A WHO CERTIFIED SOLVENT. HOWEVER, IN THE UNFORTUNATE CIRCUMSTANCE
IF A COMMUTER CONTRACTS AN ILLNESS, YULU CANNOT BE HELD LIABLE.
5.4 Assumption of Risk by Rider
The Rider is solely and fully responsible for the safe operation of the Vehicle at all times. The Rider agrees that
Vehicles are machines that may malfunction, even if the Vehicle is properly maintained, and that such
malfunction may cause injury. The Rider agrees that riding a Vehicle involves many obvious and not-so-obvious
risks, dangers, and hazards, which may result in injury or death of the Rider or others, as well as damage to
property and that such risks, dangers, and hazards cannot always be predicted or avoided. The Rider agrees that
such risks, dangers, and hazards are the Rider’s sole responsibility, including, but not limited to, choosing
whether to wear a helmet or utilize other protective gear. The Rider agrees that if the Rider’s use of any of the
Services causes any injury or damage to another person or property, then the Rider may be liable for all resulting
injuries, damages, and related costs. By choosing to ride a Vehicle, the Rider assumes full and complete
responsibility for all related risks, dangers, and hazards, and the Rider agrees that Yulu and all other Released
Persons are not responsible for any injury, damage, or cost caused by the Rider with respect to any person or
property, including the Vehicle itself.
5.5 Indemnification
You will indemnify and hold the Released Persons harmless from all losses, suits, claims or other proceedings
arising out of or relating to Your use of Vehicles and any breach of the Terms; provided, however, that the
Released Persons must notify You as soon as practicable after the date of notice of such loss, suit, claim or other
proceeding is served on the Released Persons directly (as opposed to service on a statutory agent for service of
process) or otherwise brought to the attention of the Released Persons.
6. ADDITIONAL TERMS OF USE
6.1 Safety Check
Yulu will have the following safety equipment on the Vehicles:
Left-hand rear brake and right-hand front brake. Apart from the brakes, the following safety equipments are
installed in Vehicles:
(i) The safety features of Yulu Moves are set out below:
(a) A front red reflector on the handle in front and a rear red reflector;
(b) Reflectors on the front and rear wheels of each Bike;
(c) Bike Number on the bike frame beneath the saddle;
(d) Bike Lock with QR code; and
(e) Horn/Bell at the right handle to alert any people in the path.
(ii) The safety features of Yulu Miracle are set out below:
(a) Headlight in the front;
(b) A rear red reflector;
(c) Vehicle Number on the frame beneath the footrest;
(d) Horn/Bell at the left handle to alert any people in the path; and
(e) Digital battery meter.
(iii) The safety features of Yulu DEX are set out below:
(a) A rear carrier is attached which is optimized to carry a payload of 10 kg;
(b) Weatherproof QR code;
(c) Smart LED headlight;
(d) Battery indicator; and
(e) 100% solid rubber tire with V-style street tread design.
Before each use of a Vehicle, the Rider shall conduct a basic safety inspection of the Vehicle, which includes
inspecting the following: (i) wheels (ii) safe operation of all brakes (iii) proper attachment of the saddle, and
battery level (only for Yulu Miracle and Yulu DEX); (iv) good condition of the handle and bell; and (v) any sign
of damage, unusual or excessive wear, or other mechanical problem or maintenance need. The Rider agrees not
to ride the Vehicle if there are any noticeable issues, and to immediately notify the customer support of Yulu
using the Application or by sending an email at support@yulu.bike.
6.2 Lost or Stolen Vehicle
If a Vehicle is not returned within 48 consecutive hours from the time it was rented, then the Vehicle is deemed
lost or stolen and a police report will be filed with the local authorities. The data generated by the servers will be
treated as conclusive evidence of the period of the usage of the Vehicle by the Rider. If a Vehicle has
disappeared or is stolen, the Rider must immediately report to Yulu.
6.3 Rider’s Safety
Yulu recommends that all the Riders wear a helmet that has been properly sized, fitted and fastened according to
the manufacturer’s instructions. The Rider agrees that Yulu and its Released Parties are not liable for any injury
suffered by the Rider while using the Yulu Services, whether or not the Rider is wearing a helmet at the time of
injury. The Rider may need to take additional safety measures or precautions not specifically addressed in this
Agreement.
Vehicles shall have the following safety precautions as a minimum:
(i) Bell to alert any person or Vehicles in the path;
(ii) Hand-operated brakes, one each for the front and rear wheels;
(iii) A red rear reflector;
(iv) A white front reflector in Yulu Move and a front headlight in Yulu Miracle; and
(v) Remote tracking of the Vehicle using the built-in GPS.
6.4 Vehicle Routes
The Rider agrees that Yulu does not provide or maintain places to ride Vehicles and that Yulu does not guarantee
that there will always be a safe place to ride a Vehicle. Roads, bicycle lanes, and Vehicle routes may become
dangerous due to weather, traffic, or other hazards.
6.5 Limitations on Vehicle Rental
The Rider agrees that Yulu is not a common carrier. Alternative means of public and private transportation are
available to the general public and to the Rider individually, including public buses and rail services, taxis, and
pedestrian paths. Yulu provides Vehicles only as a convenience, and such rental availability is intended to be
used only by those persons who are able and qualified to operate the Vehicle on their own and who have agreed
to all Terms.
6.6 Limitations on Availability of Service
Yulu makes every effort to provide Yulu Services 365 days a year but does not guarantee that the Yulu Service
will be available at all times, as force majeure events or other circumstances might prevent Yulu from providing
the Yulu Services. Access to the Yulu Service is also conditioned on the availability of Vehicles. Yulu does not
represent or warrant the availability of any Yulu Services or the availability of any Vehicle at any time. The
Rider agrees that Yulu may require the Rider to return a Vehicle at any time.
7. TERM AND TERMINATION
7.1 Term
The term of this Agreement begins when the Rider first uses the Yulu Services, and the term ends after the Rider
unregisters from the Application; provided, however, that the Rider’s personal financial responsibility under this
Agreement expires one year after the Rider’s last use of the Yulu Service.
7.2 Termination by Yulu
At any time and from time to time, and without the Rider’s consent, Yulu may unilaterally terminate the Rider’s
right to use the Yulu Services, in Yulu’s sole discretion and without any notice or cause. The Rider may
terminate the Rider’s use of the Service at any time; provided, however, that (i) no cash refund will be provided
by Yulu, (ii) the term of this Agreement continues in accordance with this Agreement, (iii) the Rider may still be
charged any applicable additional fees in accordance with this Agreement. This Agreement remains in full force
and effect, in accordance with its Terms, after any termination of the Rider’s right to use any of the Yulu
Service.
8. DATA PROTECTION
For good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, You do
hereby knowingly, expressly, voluntarily, and irrevocably: (1) give Your full and unconditional consent to Yulu
and its affiliates, successors, and assigns to use at any time and from time to time, without any restriction, Your
appearance and voice in photographs, videos, and other recordings related to Your use of the Yulu Services, on
all websites and for all press, promotional, advertising, publicity, and other commercial purposes, including all
formats and media, whether now known or hereafter devised, throughout the world and in perpetuity; (2) grant
to Yulu and its affiliates, successors, and assigns (a) the right to photograph, videotape, and otherwise record
Your appearance and voice related to Your use of the Yulu Services, at any time and from time to time, (b) all
rights, copyrights, title, and interests in the results of such photographs, videos, and other recordings, as a work
for hire for copyright purposes, and (c) the right to use, reproduce, exhibit, distribute, transmit, alter, and exploit,
at any time and from time to time and as Yulu may decide in its sole discretion, such photographs, videos, and
other recordings, or any component thereof, and all related merchandising, promotions, advertising, and
publicity; and (3) waive, release, and discharge all Released Persons from all Claims that You have or may have
for any libel, defamation, invasion of privacy, right of publicity, infringement of copyright, or violation of any
right granted by You in this paragraph.
(i) Yulu captures, stores, processes and uses Your personal data, including, but not limited to, name, e-mail
id, internet protocol address, copy of driving license image and duly attested colour image of voter ID
or passport on the letterhead of the electoral officer and police officer respectively under whose
jurisdiction the address falls), and any other additional address cum identity proof, image of the User,
the usage and Vehicle data which relate to You, to the extent this is necessary for the administration and
implementation of these Terms and the use of the Vehicle by You.
(ii) Should third-party services be used, We have the right to forward Your Personal data to Our third-party
service providers, to the extent it is required to fulfill Our objectives.
(iii) We have the right to provide Your personal data to third parties for the purposes of providing
individualized offers, services, and other customized information/products to You.
(iv) We shall implement and maintain reasonable procedures for protecting sensitive personal information
in compliance with the applicable law.
(v) We shall have the right to disclose Your information to all companies controlled by Us or any of its
affiliates and to any government body as required by the law and/or by directive and/or a request from
any government body and/or to any third party deemed fit and proper by Us, in Our sole and absolute
discretion.
(vi) Notwithstanding anything contrary contained herein, You shall be governed by the Privacy Policy of
Yulu located at the end of this Agreement.
Yulu agrees that it will delete all personal data related to the Rider collected as part of this Agreement after the
expiry of 7 years from the termination of this Agreement.
9. CONFIDENTIALITY OF INFORMATION
The Rider understands and agree that all personal information that is held by Yulu and which pertains to the
Rider, including all names, addresses, phone numbers, email, passwords, payment information, and other
information will be kept and utilized by Yulu in accordance with its Privacy Policy located at the end of this
Agreement.
10. NOTICE
Yulu may be contacted by emailing support@yulu.bike.
11. CHOICE OF LAW & DISPUTE RESOLUTION
This Agreement is governed by and must be construed and enforced in accordance with the laws of India,
excluding principles of conflicts of laws. For every dispute regarding this Agreement: (i) the prevailing party is
entitled to its costs, expenses, and reasonable attorney fees (whether incurred at trial, on appeal, or otherwise)
incurred in resolving or settling the dispute, in addition to all other damages or awards to which the party may
be entitled; (ii) each party consents to the jurisdiction of the courts of India and agrees that those courts have
personal jurisdiction over each party; and (iii) any dispute, controversy or claims by or between, Yulu and the
Rider, hereto arising out of or relating to or in connection with the Terms or transactions contemplated on the
Application, or the breach, termination, validity of any Term shall be finally settled by arbitration in accordance
with the Indian Arbitration and Conciliation Act, 1996. There shall be a sole arbitrator appointed by Yulu. Any
arbitration proceedings or award rendered hereunder and the validity, effect, and interpretation of this
Agreement to arbitrate shall be governed by the Laws of India. The venue and seat of arbitration shall be
Bangalore, and the award shall be rendered in the English Language.
Further:
(i) Subject to Sub-clause (ii) below, the courts in Bangalore have the exclusive jurisdiction for the purpose
of hearing and determining any litigation, suit, action, or proceedings and/or settling any disputes
arising out of or in any way relating to this Agreement or its formation or validity.
(ii) Nothing in this Clause shall (or shall be construed to) limit the right of Yulu to initiate proceedings
against any the Rider in accordance with the applicable law.
(iii) The Rider must immediately notify and deliver to Yulu every summon, complaint, document, or notice
of any kind received by the Rider in any way relating to an accident, theft, or other circumstances
related to the Vehicle.
12. FORCE MAJEURE
If performance of any Yulu Services or obligation under the Terms or any other provisions of the policies of the
website, or other third parties in fulfilment of transaction (for e.g. payment gateways etc.) are, prevented,
restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe
weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts
of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation,
regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or
representative of any such government, or any other act whatsoever, whether similar or dissimilar to those
referred to in this Clause, which are beyond the reasonable commercial control of Yulu or its third parties
performing such services as sub-contractor to Yulu and could not have been prevented by reasonable precautions
(each, a “Force Majeure Event”), then Yulu shall be excused from such performance to the extent of and
during the period of such Force Majeure Event. Yulu shall exercise all reasonable commercial efforts to continue
to perform its obligations hereunder.
13. WAIVER AND SEVERABILITY
No waiver of any breach of any provision of this Agreement is a waiver of any other breach or of any other
provision of this Agreement. The provisions of this Agreement are independent of and separable from each
other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any
reason any other or others of them may be invalid or unenforceable in whole or in part.
14. NO AGENCY AND ASSIGNMENT
The Users will never be deemed to be Yulu’s agent, servant, or employee in any manner for any purpose
whatsoever.
The rights granted to the User under this Agreement are not assignable or transferable, in whole or part. Any
attempt to transfer this Agreement without the written consent of Yulu shall be void and of no force and effect.
Yulu reserves the right and can at its absolute discretion assign the rights and obligations under this Agreement
(or any part thereof) to an affiliate or to another entity in connection with a corporate transaction, assignment
process, any other commercial arrangement or otherwise.
15. CUMULATIVE REMEDIES
All rights and remedies granted under or referred to in this Agreement are cumulative and non-exclusive, and
resort to one does not preclude the availability or applicability of another or to any other right or remedy
provided by law.
16. FINAL AGREEMENT
This Agreement contains the complete, final, and exclusive integrated agreement between Yulu and the User
with respect to its subject matter. This Agreement succeeds all other prior agreements, written or oral, relating to
such subject matter.
17. CHANGES TO THE TERMS
Yulu may vary or amend, modify, or change the Terms at its discretion and without any notice or cause, at any
time, periodically, without the Rider’s consent. By continuing to use any Service after any amendment,
modification, or change, the Rider has agreed to be bound by all such amendments, modifications, and changes.
The Rider must carefully review this Agreement on a regular basis to maintain awareness of all amendments,
modifications, and changes. Whenever a change is made to the Terms, Yulu will post a notification on the
Application. The pricing set forth on the Application supersedes all pricing set forth in the Terms.
18. CONTRACT INTERPRETATION
The headings in this Agreement do not affect the interpretation of this Agreement. “Or” is not exclusive in its
meaning. “Including” means “including, but not limited to.” Unless the context otherwise requires, words in the
singular number or in the plural number shall each include the singular number or the plural number. All
pronouns include masculine, feminine, and neuter pronoun forms.
19. GRIEVANCE REDRESSAL
Any complaints arising from the use of the Yulu Service may be addressed to the following:
Name of the Grievance Officer: Manjunath Athrey (“Grievance Redressal Officer”)
E-mail address: grievance_officer@yulu.bike
Contact information: +91 6366897114
The Grievance Redressal Officer shall endeavor to resolve the complaint promptly, but in any case, within the
timelines prescribed under the applicable law.
20. RIDER ACCEPTANCE OF AGREEMENT
I certify that I am the Rider, I am 18 years old or above, and I have read and expressly agree to the Terms set
forth in this Agreement.
OR
I certify that I am the parent and/or legal guardian of the Rider, who is at least of Permitted Age of Use or above.
I have read, and I expressly agree to, the terms and conditions set forth in this Agreement and authorize the use
of the Yulu Service by the Rider. I have read and reviewed this Agreement and am voluntarily signing it on
behalf of the Rider, in my capacity as parent and/or legal guardian. By signing below, I am agreeing on behalf of
the Rider to be bound along with the Rider by all Terms as set forth above, including but expressly not limited to
those Terms that set forth any release, waiver or discharge of liabilities or claims of any kind.
