Every technology comes with its own set of tips and hacks to optimise user experience. If you are a delivery partner who is renting a two-wheeler electric vehicle for the first time, you’ve surely heard of the Yulu DeX — the custom-built EV for deliveries that is hugely popular on the streets of urban India.
Based on our experience of supporting lakhs of delivery partners, we are sharing with you five common mistakes to avoid when using the Yulu DeX. Avoiding these mistakes will enable you to increase your savings while making your deliveries efficiently and conveniently. Follow these tips and make the most out of your Yulu DeX rental experience!
Make your deliveries green with DeX! Download the Yulu app for Android or iOS.
Mistake 1: Letting Your Mobility Plan Expire Before Renewing It
Everybody loves discounts, and using your mobility plan smartly allows you to rack up considerable savings over time. One way to smartly save money is by buying a new mobility plan (which we call extending the plan) before the existing plan runs out.
Extending your EV bike rental plan (irrespective of which plan you buy) before expiry will earn you a 10% discount on your next rental plan. But if you let the plan expire and wait a day before buying a new plan, the discount comes down to 5%.
Takeaway: To save more, extend your plan before it expires and enjoy greater discounts on the next rental subscription.
Mistake 2: Not Utilising Your Leftover Kilometres
Staying with the topic of renewal versus extension, another common mistake is letting the leftover kilometres from your existing plan go to waste. Here’s how it works.
When you let your mobility plan expire, you cannot carry forward the unused kilometres left in it. However, when you extend it, you can carry forward (or roll over) the unused kilometres into your new rental plan. This means that you can buy a lower-priced plan the next time around, saving money in the bargain!
For example:
– If you have an active Rental Plan with 100km remaining, and the rental plan expires in 2 hours.
– Simply buy a new rental plan within the two hours, and voila! Along with a 10% discount, you also get 100 extra kilometers in your new rental plan!
-If you do not extend your rental plan before expiry, you lose out on the 100 km and have to buy a larger-distance plan the next time.
This strategy saves you money down the line, as it enables you to buy smaller rental plans while still having access to sufficient distance coverage to make your deliveries.
Takeaway: Extend your DeX rental plan before it expires to carry forward the leftover kilometres from your previous rental plan.
Mistake 3: Forgetting to Claim Your Free Battery Swaps
The Yulu DeX comes with swappable batteries. However, some swaps and free and others are paid. It’s always better to opt for a free swap instead of paying for it. Just keep the below guidelines in mind.
When do you get a free battery swap?
Your next DeX battery swap will be FREE as long as your bike’s range is less than 13km, or when you get a swap notification through the Yulu App.
When do I have to pay for a swap?
If you swap when your vehicle’s range is above 13km, you’ll have to pay for it.
Where should I go to swap the battery?
At a Yuma battery-swapping station near you. Locating one using the Yulu app is easy. What’s more, you can even avail of the token system to reserve your batteries in advance, and get a battery swap done in under a minute!
In case you require a late-night battery swap, remember that several Yuma stations operate 24/7. Hence, planning your delivery shifts according to your nearest Yuma station timings can save you from incurring unnecessary expenses.
The Takeaway: Swap your DeX battery wisely! Follow app notifications and enjoy free swaps when the electric bike range is less than 13km.
Click on the image below for a VIDEO on how to get a free battery swap!
Mistake 4: Opting for A Paid Bike Swap For A Minor Bike-Related Issue
As part of your DeX rental plan, you get one free bike swap. This feature provides a safety net for unforeseen issues. However, using up this free swap too soon for minor mechanical issues can result in you having to pay for future swaps.
Instead, if you face minor problems, consider getting the same vehicle fixed at a Yulu Customer Centre. Our trained mechanics will quickly get the repairs done and put your vehicle back on the road. In case you still face the same problem after visiting the customer centre, you can go ahead and get your free bike swap.
The Takeaway: Reserve your free bike swap for major issues; visit a Yulu Customer Centre for minor problems.
Mistake 5: Parking Your DeX Outside the Designated Area After the Plan Expires
Another common mistake first-time users make is parking their DeX outside the designated place even after their rental plan expires.
Remember: The DeX rental plans automatically expire upon the completion of the rental period, and the user will be penalised if he/she has not returned the vehicle to one of Yulu’s Customer Centres before the expiry. The bike needs to be handed over to a Yulu staff member who will collect the bike after checking it for any damages.
The Takeaway: Hand over your Yulu DeX electric bike at a designated Yulu Customer Centre after your rental plan ends to avoid penalties.
Click on the image below for a video on how to rent a Yulu DeX and avail Yuma’s battery swapping service!
Make the most of your Yulu Dex Rental Plan!
Yulu DeX’s rental plans are already quite well-rounded and cost-efficient – all you have to do is make the most of them. Now that you’re aware of the common mistakes to avoid, this Yulu DeX guide should really help you save more and make Yulu your delivery ka #1 partner.
FAQs
Q1. How can I get the most out of my Yulu DeX experience?
By understanding and avoiding common mistakes that first-time users make, you can maximise your Yulu DeX savings. Extending your rental plans can give you discounts, while utilising the leftover kilometres can save you money on future plans. Always swap batteries wisely to avoid unnecessary costs and correctly hand over your Yulu DeX at the end of your plan.
Q2: What are some DeX Tips for saving more money?
Swap your DeX battery for free when the bike’s range is less than 13km or as soon as you receive a swap notification on the Yulu App. If you need a late-night battery swap, note that Yuma battery swapping points operate 6AM-1AM, with a few Yuma electric vehicle battery stations being operational 24×7; hence, plan your delivery shifts accordingly.
Q3: What should I do if I experience issues with my Yulu DeX electric bike?
If there are minor issues with your Yulu DeX, it’s better to get them fixed at a Yulu Customer Centre rather than using up your free bike swap. Save your free bike swap for major issues that cannot be easily fixed.
Get your green mobility ride today. Download the Yulu app below!